Question 1

Why should I become a member?

Accepted Answer

Being a member at the Cayton gives you unlimited admission all year long and comes with oodles of awesome perks like express entry, early access, guest passes, priority access to camp and class registration, discounts in our museum store, and more. Plus your membership helps support our nonprofit mission, so you are doing good in the process.

Question 2

What are the advantages of purchasing a membership?

Accepted Answer

As an annual member, you can come to the museum whenever you like without reserving a time slot in advance. You also get to take advantage of early registration for classes and events, special discounts, guest passes, and early access.

Question 3

Can I gift a membership to someone else?

Accepted Answer

Yes! You can either sign up with their name or you can sign up with yours and designate it as a gift. See a Front Desk Associate for more help.

Question 4

How many people can be on a membership account?

Accepted Answer

The Launchers membership ($150) includes 2, the Climbers membership ($275) includes 4, the Reachers membership ($399) includes 6.

Question 5

Who can use my membership?

Accepted Answer

All adults and children who want to use the membership must be uniquely named on the account. This means that the membership is not interchangeable, and each person using the membership must be specifically named.

Question 6

How do members  make a reservation to visit the museum?

Accepted Answer

One of the perks of membership is that you don't need to make a reservation! Members are welcome to come anytime they like during operating hours, and as long as we're not at capacity, we will get you right in.

Question 7

How do I check in at the museum?

Accepted Answer

When you arrive at the Cayton, head to the front desk. One of our front desk attendants will check your ID and then welcome you inside!

Question 8

How do I change the name of a person on my membership?

Accepted Answer

We allow members to change the names on their membership account free of charge for 48 hours after their purchase. Please visit our front desk or email info@caytonmuseum.org (mailto:info@caytonmuseum.org)to make changes within 48 hours.

Question 9

Are memberships tax-deductible?

Accepted Answer

Membership dues are not tax-deductible because the value of the benefits you receive is greater than the fair market value (FMV) allowed by the IRS. That means the membership is considered a benefit-based purchase rather than a charitable contribution.

If you’d like to make a fully tax-deductible gift (https://sales.caytonmuseum.org/donation.aspx)to help support the Cayton Children’s Museum and our mission to inspire children and families, we would be grateful for your additional support.

If you have any questions about your membership, please email info@caytonmuseum.org.(info@caytonmuseum.org)

Question 10

I have a question about membership. How do I get it answered?

Accepted Answer

For all membership questions please email info@caytonmuseum.org.(mailto:info@caytonmuseum.org)

Question 11

How long is the membership valid for?

Accepted Answer

Your membership is valid for one year from the date of purchase.

Question 12

Do you offer members-only events?

Accepted Answer

Please check the calendar to confirm the members-only hours, as a special event could be happening during this time. During some of these hours, we will have special programming just for members.

Question 13

Does my Cayton membership auto-renew?

Accepted Answer

No, your membership will not auto-renew. When it is time to renew, we will contact you with an offer to continue your membership.

Question 14

Can I refund my membership?

Accepted Answer

Membership purchases are treated as a donation to the museum and are non-refundable. Funds raised through our membership program allow us to fulfill our nonprofit mission and expand access to play in the LA community.

Question 15

What is the Association of Children’s Museums?

Accepted Answer

The Cayton Children’s Museum is a member of ACM, the world’s foremost professional society supporting and advocating on behalf of children’s museums. If your membership has 3 people or more, you are eligible to receive the ACM reciprocal benefit of 50% off admission for up to 6 people at any of the 200 member museums in the ACM reciprocal network. Please visit the ACM website (https://findachildrensmuseum.org/reciprocal-network/)for more details and a list of participating museums.

Question 16

How can I further support the museum's programs for underserved children?

Accepted Answer

We're so glad you asked! Our PLAY4ALL program was created to ensure all children and families—regardless of their financial capacity or abilities—can experience the transformational benefits of play. This program is only made possible by donor support. A donation of $250 buys one family a PLAY4ALL Membership. You can donate by seeing a Front Desk representative or emailing us at development@caytonmuseum.org.(mailto:development@caytonmuseum.org)

Question 17

How many uses can I get out of my membership?

Accepted Answer

365+! You are welcome to come every day until your membership expires.

Question 18

Can my child’s nanny/grandparents/another caregiver use our membership?

Accepted Answer

Yes! You will need to add this caregiver’s name to your membership. Or, if you have The Launchers, which only allows for one adult and one child to be listed, they can check in with your child’s name (your  child will need to be present).

Question 19

How many people can I bring with my membership?

Accepted Answer

Launchers membership allows for 2 admissions (one adult and one child) at every visit. It also gives you two single-use guest passes, so you can admit two additional guests on one visit. Climbers membership and Play4All membership allow for 4 admissions (any combination of adults and children) at every visit. They also give you 4 single-use guest passes. Reachers membership allows for 6 admissions (any combination of adults and children) at every visit and includes 8 single-use guest passes. As a reminder, every single person entering the museum must have a ticket (tickets for children under 12 months are free).

Question 20

I have a membership, but my friends don’t. Can I let them in with my membership?

Accepted Answer

Yes! As long as one of the listed members on your membership card is present, you can admit whoever you’d like with your designated number of daily admissions. For example, if you have The Climbers membership, you can come with one child and invite another parent and their child to come with you.

If you’d like to admit more than the number of people included in your daily admissions, you may use your single-use guest passes or pay for their tickets. For example, if you have The Launchers membership and you come with your child and two friends, you can use your guest passes for the two friends or pay for their tickets.

Question 21

Do I get any discounts for admission?

Accepted Answer

No. Once you have used your allotted admissions for the day, you must pay the full price on any additional tickets. However, you do get discounts in the Store and on Events.

Question 22

Can I add people to my membership?

Accepted Answer

You can list 2 people on your membership with a Launchers membership, 4 people on your membership with a Climbers or Play4All membership, and 6 people on your membership with a Reachers membership.

Question 23

I'm a family of 8, what membership do I get that allows all of us to get in?

Accepted Answer

We do not currently have a membership designated for families with more than 6 people, but you are welcome to purchase a membership at The Reachers level and use your guest passes. Once your guest passes have run out, you will need to purchase additional admissions for two of your family members.

Question 24

My membership expired last month but I never used my guest passes. Can I still use them?

Accepted Answer

No, guest passes expire at the same time as your membership.

Question 25

How many tickets can I put towards the cost of my membership?

Accepted Answer

You can use the same number of tickets as there are admissions on the membership. For example, if you bought 3 tickets at full price and want to apply them towards the Launchers membership, you can only apply the price of two of them to the cost.

Question 26

I came to the museum a month ago and I want to buy a membership now. Can I apply the cost of my tickets from that visit to the membership?

Accepted Answer

No. Ticket costs can only be applied to the membership on the same day of purchase.

Question 27

Can I upgrade my membership?

Accepted Answer

Yes! You can upgrade your membership at any time during the term of your membership. Upgrades are not prorated, so you will need to pay the full difference between your current membership level and the one to which you are upgrading.

Question 28

Are there any blackout times when I will need to pay full price?

Accepted Answer

No! You can always come to the museum with your membership.

Question 29

Do I need to make a reservation to come?

Accepted Answer

No! You will always be admitted to the museum, even during waitlists.

Question 30

Does my membership automatically renew?

Accepted Answer

No. It will expire on the last day of the month a year from when you bought it. You can renew it at your next visit after the expiration date.

Question 31

How can I cancel my membership?

Accepted Answer

You can always see a Front Desk Associate to cancel your membership. However, we do not process refunds for cancelled memberships.

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